The e-shop cretoikos.gr sends the order to the address the client has filled in the order form (home or work address). It is essential to fill in the correct shipping address, e-mail address and phone number to ensure that our company or the courier service can contact you. The web shop cretoikos.gr does not carry any responsibility in case of delay, failed delivery, return or costs that may arise from a wrong registered address or other incorrect shipping details.
The shipping takes place on the working day the order is completed (possibly on the same day), meaning the working day, provided
- all products of the order are available, and
- the order has been paid
The availability of every product can be seen on our webpage next to its description.
Shipping outside Greece (EU-countries and rest of the world)
The delivery of our products is performed by TNT courier service (express or economy). TNT is a fast courier service that sends orders up to 30 kilos (you can see the shipping costs in the field “estimate of shipping costs and taxes” of your shopping basket). The minimum order weight is 5 kg. Under normal circumstances TNT delivers the products within 2-5 working days, additionally the shipping made by TNT is insured for 10 €/kg for TNT Economy and 20 €/kg for TNT Express if the package is lost or damaged.
In case you would like the delivery to be conducted by a shipping company that does not cooperate with Zacharakis Konstantinos & CO General Partnership, the shipping costs burden the client.
Important note for deliveries abroad: All our products are legally sold in Greece and abroad with all related certificates and permits.